We're so sorry! If you could fill in the contact form letting us know what plant or quantity is incorrect then we'll speak to the nursery and get back to you as quickly as possible. If we’ve sent the wrong plant, please attach a picture of the label

We&apos;re so sorry! If you could fill in the contact form letting us know what plant or quantity is incorrect then we&apos;ll speak to the nursery and get back to you as quickly as possible. If we&#x2019;ve sent the wrong plant, please attach a picture of the label on the incorrect plant.

I've received the wrong plant/quantity

We use many different growers over the UK, so it's possible your plants will be coming from different locations and therefore arrive separately. If the plant you are waiting for is not on the delivery note included in the box, then it will coming fro

We use many different growers over the UK, so it&apos;s possible your plants will be coming from different locations and therefore arrive separately. If the plant you are waiting for is not on the delivery note included in the box, then it will coming from one of our other expert growers.&#xA0;Did you know that you can track each of your plants by logging into <a href="https://www.rootsplants.co.uk/account/login" id="isPasted" rel="null noopener" style=" text-decoration: none;" target="_blank">&apos;My Account&apos;</a>? If you already have an account, <a href="https://www.rootsplants.co.uk/account/login" rel="null noopener" style=" text-decoration: none;" target="_blank">log in</a> to find your order. If you don&apos;t, create an account with the email you used to place the order and you will find the tracking inside.&#xA0;It is also worth checking the estimated delivery date for each plant by clicking view order details. If you still require assistance, please us the contact form and one of our team can check for you.

I've not received the whole order

We're sorry to hear that. Get in touch using the contact form and supply as many pictures as possible. We will then take a look at it and get back to you as quickly as possible.

We&apos;re sorry to hear that. Get in touch using the contact form and supply as many pictures as possible. We will then take a look at it and get back to you as quickly as possible.

My order is damaged/dying

We love working with plants. Most of the time. There are occasions where they maybe haven’t grown as well as expected, or pick up a pest or disease and, despite our best efforts and award-winning packaging, sadly some do get injured on the journey. R

We love working with plants. Most of the time. There are occasions where they maybe haven&#x2019;t grown as well as expected, or pick up a pest or disease and, despite our best efforts and award-winning packaging, sadly some do get injured on the journey. Rest assured, if there is something wrong with your plants when they arrive, we will put it right. You won&#x2019;t need to pack them back up and post them back to us but you will need to let us know within 14 days of them arriving.We have a whole host of videos and articles to help you look after your new plants and follow up every order with a care series to get you off to the right start. If, however, in the event that some disease or disaster befalls your plants beyond the first 14 days we will not be able to compensate you unless we have been notified of a problem during the returns window. There is an exception for dormant plants but please do get in contact as soon as you realise there is a problem in that first spring when they should be bursting into life.&#xA0;Just take a few photographs and send to Alice and her team using the contact us form below and we&#x2019;ll take a look. If you can include your order number and detail the plants you want to discuss, that will help us get back to you as quickly as possible.

Guarantee

Send us a message and we will aim to respond via email within 24-48 hours (Mon-Fri) - please keep an eye on your spam/junk folder for our reply.

Order issues

I've received the wrong plant/quantity

I've not received the whole order

My order is damaged/dying

Guarantee