GuaranteeUpdated 9 months ago

We love working with plants. Most of the time. There are occasions where they maybe haven’t grown as well as expected, or pick up a pest or disease and, despite our best efforts and award-winning packaging, sadly some do get injured on the journey.

Rest assured, if there is something wrong with your plants when they arrive, we will put it right. You won’t need to pack them back up and post them back to us but you will need to let us know within 14 days of them arriving.

We have a whole host of videos and articles to help you look after your new plants and follow up every order with a care series to get you off to the right start. If, however, in the event that some disease or disaster befalls your plants beyond the first 14 days we will not be able to compensate you unless we have been notified of a problem during the returns window. There is an exception for dormant plants but please do get in contact as soon as you realise there is a problem in that first spring when they should be bursting into life. 

Just take a few photographs and send to Alice and her team using the contact us form below and we’ll take a look. If you can include your order number and detail the plants you want to discuss, that will help us get back to you as quickly as possible.